Updates blog — Wednesday, June 3, 2026

HubSpot Updates: June 3, 2026

Four updates landed Wednesday, and they cluster around quality of life: report building got faster to learn, live chat stops going dark after hours, ticket messages got flexible, and one long running CRM beta formally handed off to its successor.

If you caught Friday's show, you heard the conversation around this stretch of releases. If you did not: Watch the recap to hear our thoughts on the latest updates.

Platform Updates Detailed

Custom Report Builder Usability Improvements

A set of usability improvements is live in the Custom Report Builder: a smart add icon for fields, a visualization only mode, three explicit tabs for data, style, and filters, table as the default visualization, an AI summary option, improved drag and drop, and a refreshed auto refresh button. This is live for Professional and Enterprise tiers across all hubs.

Why it matters: The Custom Report Builder has always had the power and the learning curve to match, and the curve is why so many teams never get past standard reports. None of these changes is dramatic on its own, but together they shorten the distance between a question and a working report, and the explicit data, style, and filters tabs give the tool a structure you can teach. The AI summary option is the one to try first: a plain language read on what a report is showing is useful for the person building it and even more useful for the person it gets sent to.

For more details: Custom Report Builder usability improvements.

Allow Visitors to Leave Live Chat Messages When Your Team Is Unavailable

Your live chat chatflow can now capture visitor messages when your team is away, at capacity, or outside business hours. When enabled, visitors can reach out at any time, and reps can view and respond from the inbox or help desk once they are available. This is in private beta across all hubs and tiers, and it addresses the regression introduced by the Live Chat Availability Fix rollout in February.

Why it matters: Plenty of teams treat live chat as an async channel, not a strictly real time one, and a chat input that locks after hours throws those conversations away entirely. Giving admins control over when visitors can still reach out restores a behavior teams had built processes around, and the candor about the February regression is worth a nod. The setting is a choice, not a default, so decide deliberately: if your team can keep up with overnight messages, turn it on and route them; if response expectations would suffer, leave the off hours experience pointing to other channels.

For more details: Live Chat messages during unavailable hours private beta.

Flexible CRM Views

Flexible CRM Views, the enhanced CRM index page experience with on the fly view renaming, conditional highlighting, and column level insights, appears in this batch with a notable status: the public beta is now closed. The redesigned index page itself is available across all hubs and tiers, with reporting insights and conditional highlighting available at Starter and above, and HubSpot is directing users to enroll in the next evolution of the experience.

Why it matters: The CRM index page work has been one long arc chunked across multiple update names for over a year, and this is the latest hand off in that chain. If you enrolled in Flexible CRM Views and built habits around it, nothing disappears, but the active development has moved. The practical step is to get into the successor beta so your team stays on the version that keeps improving: the next evolution of Flexible CRM Views beta. The broader lesson is about betas generally. They are moving targets, and it is worth a periodic check on which enrollments in your portal have quietly closed behind you.

For more details: Flexible CRM Views public beta closure notice.

Create Your Own Ticket Automation Messages

You can now create additional ticket automation messages for ticket based workflows beyond the default ticket received and ticket closed messages HubSpot provides. The messages can go to any recipient, including non marketing contacts and contacts not subscribed to any marketing list. This is in public beta for Service Hub Professional and Enterprise, included with the subscription.

Why it matters: Two stock messages were never enough for real support operations. This opens up alternate versions per workflow branch, messages for statuses like waiting on customer, and messages in different languages, all without burning marketing email sends or fighting subscription status. Transactional service communication finally gets the flexibility the workflows around it have had for years. If your team has been using workarounds to message ticket contacts mid lifecycle, this is the cleanup release.

For more details: Create your own ticket automation messages public beta.

Key Takeaways and Next Steps

Time to value is the theme: The report builder improvements and the new ticket messages both lower the cost of doing something teams already wanted to do. Neither requires a project plan. Open the report builder and try the new tabs, and if you run Service Hub, sketch the two or three ticket messages your default set never covered.

Channels should not go dark: The live chat update is a small release with a clear stance behind it: availability windows should be a routing decision, not a wall. If your chat has been silently turning visitors away after hours since February, this private beta is the fix to request.

Keep an eye on your beta enrollments: Flexible CRM Views closing in favor of a successor is a reminder that beta features evolve out from under you. A quarterly pass through your product updates page, filtered to what your portal is enrolled in, keeps your team on the versions still getting attention.