Personalized Product Updates
Friday, July 17, 2026
What it is
The Product Updates page has been redesigned to highlight what is most relevant to your team. The latest change lets you hide recommendations inside the Discover tab that are not relevant to you while keeping them reachable in All Updates, and it lets you customize the order things appear in. If you are opted into the beta the tabs sit across the top; if you are not, the experience still lives on the side.
Why it matters
When every update looks the same, it is hard to tell what actually matters. Being able to dismiss what does not apply to you, and reorder what does, means the page surfaces the updates most relevant to your portal so you can understand what is important and act on it faster.
The Take
Casey Hawkins + Chris Carolan
Being able to tell the page never show me this again is a real quality-of-life win.
This is the most meta update we cover, because it is the page we read every single morning. The honest question is when you would actually hide something, and the answer that landed was the daily drumbeat of enterprise Service Hub help desk features for someone with no clients and no thousand-person team. Being able to tell the page never show me this again is a real quality-of-life win, and it almost certainly means AI is learning your preferences as you dismiss things.
The one catch, said with a smile: if you click every beta button and poke every corner of the portal like we do, the page recommends almost everything to you anyway.
Watch Us Discuss This
The full segment from the show, us working through this update start to finish.
FAQ
Do I have this yet?
It is a private beta. If your product updates page has tabs across the top rather than down the side, you are in it. If not, you can request access from the product updates page.
What actually changed in this release?
You can now hide individual recommendations in the Discover tab while keeping them accessible in All Updates, and you can customize the order recommendations appear in.
Produced by Value-First Media