Block IP address in help desk and inbox

What it is

You can now block an IP address directly from a conversation in Help Desk or Inbox. Once blocked, the live chat widget will be disabled for visitors using that IP address, preventing them from starting new conversations. Because IP addresses can be reassigned or shared by multiple people, blocks automatically expire after fourteen days.

Why it matters

Spam, phishing, and abusive messages can waste agents' time and disrupt support workflows. With IP address blocking, you can quickly prevent future live chats from the same source, which reduces manual triage and keeps you focused on helping real customers.