Custom instructions for the knowledge base agent

What it is

You can now configure the knowledge base agent directly from knowledge base settings, including custom instructions that shape how the agent writes articles for your audience and topics.

Why it matters

AI-drafted articles work better when they match your audience and skip topics that don't apply to your business. Custom instructions let you set a target audience, guardrails, and additional guidance so suggestions fit your needs from the start and need less manual editing.