Upload CSV test sets to Batch Testing for Customer Agent

What it is

Batch Testing for Customer Agent now takes a CSV of test questions. Add an expected answer to each row and it shows beside what the agent actually said.

Why it matters

No more adding test questions one at a time. If you already keep FAQs, tricky questions or past tickets in a list, upload it and start testing, and spot gaps by reading expected and actual answers side by side. Customer Agent uses HubSpot Credits.