Customer Agent Voice: AI-powered support for every call

What it is

Customer Agent Voice lets you connect a calling channel to your customer agent, so it can handle inbound calls and resolve customer questions through a voice-based AI conversation without a live agent stepping in. It's available for Service Hub Professional, Service Hub Enterprise, Sales Hub Professional, and Sales Hub Enterprise. Starting September 16, voice conversations consume HubSpot Credits: each minute costs $0.50, or 50 credits.

Why it matters

When call volume is high, live agents spend a disproportionate amount of time on routine, repetitive inquiries. Customer Agent Voice handles those calls automatically, freeing your team for the conversations that actually need a human. That's no longer free to run: as of September 16, every minute of a voice conversation costs 50 credits, so it's worth watching usage once you turn it on for a channel.