Customize feedback and transfer buttons for customer agent emails

What it is

You can customize the feedback question and the response options Customer Agent adds to the end of its email replies.

Why it matters

Customer Agent used to add a generic "Did I answer your question?" only when it judged a question had been asked. It now adds a feedback prompt to every reply, worded your way. A positive response counts toward feedback and reporting; a negative one hands the conversation to a human.