Breaking change: Customer Agent lead status contact property is now read-only
Service HubSmart CRMHubSpot AIFreeStarterProfessionalEnterpriseLive
What it is
The hs_customer_agent_lead_status contact property is now system-managed and read-only. Only customer agent can write to it — API, integration, workflow and manual writes are refused.
Why it matters
External writes were polluting the field and skewing in-app reporting on customer agent's lead qualification. Locking it makes the property a reliable signal, and breaks anything currently writing to it.
Produced by Value-First Media