Customer Agent Tester on Every Configuration Page

What it is

The customer agent tester is now reachable from any configuration page (Guidelines, Knowledge, Channel Settings, Human Handoff, Segments, Identity, Coaching Opportunities) through a Tester button that opens a compact panel. Live for Professional and Enterprise.

Why it matters

Testing used to mean leaving the page, navigating to a separate tester and reconfiguring each time. Now you can edit a guideline or a handoff rule and immediately check that it behaves.