Customer service unsubscribe link behavior change

What it is

We've updated the behavior of unsubscribe links in customer service feedback (CSAT) emails so that they direct contacts to the unsubscribe page for the specific customer service feedback email subtype. Earlier, clicking the link directed them to the general unsubscribe page.

Why it matters

This ensures that when a contact opts out, the action aligns precisely with the customer service feedback communication they received rather than sending them to the unsubscribe all page; it can minimize users unsubscribing from all other communications unintentionally.