Email Template for Workflows

Sequences have always loaded a template when a manual email task is assigned. Workflows now can too, and so can every other place tasks get created. That matters because some teams were pushing email tasks through sequences purely to get the template, and sequences cap you at one per contact at a time, which creates operational problems and puts deliverability at risk for the whole account. Even the room was surprised to learn how long this had worked in sequences.

The practical takeaway is an onboarding step: get your team's email templates out of Word docs and wherever else they live and into HubSpot, because now they work everywhere a task does. Live for Service Hub Professional and Enterprise. One small ask for the product team, too: a qualifier in the name, like manual email tasks, would make this far easier to find later.