Inline Screenshots Now Surface as Attachments in Help Desk

What it is

In the Help Desk thread view, inline screenshots now show up as attachment tiles in the message footer, sitting alongside the file attachments that were already there. This is live for Service Hub Professional and Enterprise.

Why it matters

Inline images have a way of getting buried in a long email thread, which means reps miss the visual context they need to resolve a ticket, or spend time scrolling back to find it. Giving every image and file a consistent, predictable home in the footer is a small change with a real payoff for anyone working a busy support queue. It is the kind of quiet Help Desk investment that has been steady for a while now.