Users Can Now Belong to Multiple Main Teams

What it is

Users can now be full, equally-functional members of more than one team at once, with equal access to routing and workflows across every team they're assigned to.

Why it matters

This removes a long-standing limitation — previously only one 'main' team gave a user full access, which caused routing confusion and uneven workload distribution. It was a top customer idea with 200+ upvotes.