New Actions Library for Customer Agent

The moment Agent Hub shipped, this stopped being a "someday" feature. Somebody in your org, not necessarily you, not necessarily anyone in customer service, is going to open Agent Hub, see Customer Agent isn't activated, and ask you what it is and whether you should be using it. If your answer is "give me a week and some budget," you've already set a bad expectation before you've set up anything.

The Actions Library is what lets you answer that question with something instead of a promise. Pick two or three low-cost, low-lift actions, order status, a password reset, pulling account details, get them live, and let the resolution-rate numbers do the talking before you go ask for credits. That's how you build the internal case instead of arguing for it. One thing I'd flag before you connect anything: look hard at what data the agent can actually see once it's wired in. Deal notes with an unkind comment about a client, a thread where someone talks margin, none of that should be one integration away from a customer-facing conversation. Act this week if Customer Agent is already live for you, this is a real upgrade to how you connect it to your systems. If it isn't turned on yet, this is your excuse to finally have that conversation instead of waiting for someone else to force it on you.