Sandbox creation now supports copying inboxes and channels

What it is

When you create a sandbox, your inboxes and their email and form channels are now copied from production. Your sandbox starts with the same inbox structure as production, so you can see and test how conversations are organized and assigned.

Why it matters

Inboxes and channels decide where customer conversations arrive and who handles them. Until now you had to rebuild them by hand in every new sandbox before you could test anything that relies on them. Now you can start testing right away.