Sunset: Segments Intro Page with AI Suggestions

What it is

The Segments Intro experience, including AI Segment Suggestions, is sunset. The Intro page and the ability to generate new segments through suggestions are no longer accessible. Any segments previously created using Segment Suggestions remain available and fully functional. The Intro tab change applies to all hubs and tiers. The Segment Suggestions change applies to Marketing Hub Professional and Enterprise.

Why it matters

HubSpot is consolidating segmentation and segment suggestions into the core Segments experience, which gives the team room to improve segmentation in a single unified place. Sunsets like this are usually a precursor to better functionality landing in the core experience. If you used Segment Suggestions historically, your existing segments are fine. The path forward for new ones lives inside the standard Segments interface.