Support Macros

What it is

Macros are reply-driven automation that let support reps take several steps in one click. When responding to a ticket, a rep can send a message and perform follow-up actions like updating status, changing the owner, and adjusting priority at the same time. This is in public beta for Service Hub Professional and Enterprise.

Why it matters

Speed is the loyalty driver for support teams, and the actions that used to take several separate clicks now collapse into one. For reps moving through high ticket volume, that compression is where the time savings actually show up.