Team Scorecard

What it is

Team Scorecard gives managers a consolidated view of team performance data, including KPIs, SLA compliance, QA scores and CX scores, broken down by team and individual rep, with filters and trend deltas to support coaching conversations.

Why it matters

Managers previously had to piece together performance signals across separate reports. Team Scorecard puts key metrics, trend data and rep-level detail in one place so you can move from reviewing results to running targeted coaching conversations without switching tools.