Updated refund process for HubSpot payments

What it is

HubSpot payments now processes a refund over a period of up to 45 days, depending on whether funds are available. Each refund completes automatically as soon as your account has enough funds to cover it. It applies automatically to every transaction processed by HubSpot payments, and you still start a refund the same way, from the payment under Actions > Refund.

Why it matters

Refunds are now funded by the payments you receive. A refund you issue is queued and can pend for up to 45 days. If your account does not have enough funds within those 45 days, the refund fails, and a failed refund can be retried once incoming payments build the balance back up. If you refund customers through HubSpot payments, set expectations on timing accordingly.