Workforce Management in Help Desk
Service HubProfessionalEnterprisePublic beta
What it is
Workforce Management adds a new page inside Help Desk that gives managers a real-time, centralized view of team availability.
Why it matters
Managers can spot coverage gaps and adjust staffing right from Help Desk instead of switching between tools to figure out who's actually available.
FAQ
Does this touch my portal?
Only if you're on Service Hub Professional or Enterprise using Help Desk.
Is this opt-in?
It's a public beta, so it should be available for eligible portals to try rather than requiring private enrollment.
What tier do I need?
Service Hub Professional or Enterprise.
Produced by Value-First Media