Every Service Hub clip

Why calls and meetings will keep getting small updates like this

Chris Carolan · 2:21

A webhook in reverse, and the naming problem it cannot solve

Chris Carolan · 7:22

The two triggers that make the Agent Builder canvas finishable

Chris Carolan · 4:19

CX Score becomes CXS, and what the score actually reads

Chris Carolan · 5:45

Customer Agent writes your knowledge base. Who reviews it?

Chris Carolan · 8:49

The one part of the CRM record nobody could change

Chris Carolan · 1:53

Lead routing, and the case for calling it interest

Chris Carolan · 13:07

Similar ticket suggestions, and the version we expected instead

Chris Carolan · 2:07

Pipeline conditionals, finally: combining two properties in one rule

Chris Carolan · 5:17

Action Gap finds the process gap, not the agent gap

Chris Carolan · 2:45

The one time Chris automates an association

Chris Carolan · 5:36

Buying Groups ships an org chart, and a warning about job titles

Chris Carolan · 6:21

Mobile calendar access comes off the Sales seat

Chris Carolan · 1:38

Breeze Assistant in Gmail: the interesting part is context flowing the other way

Chris Carolan · 2:16

Conversation history in Breeze: what we actually want is scoping

Chris Carolan · 3:32

Breeze Canvas puts CRM context beside the draft. Is your record good enough to use it?

Chris Carolan · 5:13

Recorded meetings stop double-writing calls: who this actually hits

Chris Carolan · 5:25

The dropdown beta we were about to praise got pulled back

Chris Carolan · 2:02

We ran cleanup automation live and it went further than we expected

Casey Hawkins · 8:09

One tap, offline capture, and why field reps quietly stop recording

Chris Carolan · 8:13

Knowledge Base Agent before the credit meter starts on September 16

Chris Carolan · 10:46

Round robin was never the hard part

Chris Carolan · 4:01

Drag and drop is the reward, the data model is the price

Chris Carolan

Revenue reporting lands in CS Workspace, and what it actually costs you

Chris Carolan · 5:24

Two hundred credits an article, and the silo that keeps you from using them

Chris Carolan · 11:04

The filing agent, and the dedupe it should do next

Casey Hawkins · 3:46

Faster transcripts, and the fifty-task problem they don't fix

Chris Carolan · 7:08

Usage tracking that reaches Snowflake but never the customer data system

Casey Hawkins · 5:33

Busy isn't enough to book on someone's calendar

Casey Hawkins · 4:00

The update that finally makes UAT real

Chris Carolan · 4:52

Packaging, not plumbing

Casey Hawkins · 6:34

We joined the segments beta live

Casey Hawkins · 14:16

Converting a text property to a dropdown: the end of the proxy-field dance

Chris Carolan · 3:39

The Settings API, seats, and where pricing is heading

Chris Carolan · 4:04

The Reddit Ads integration: the full discussion

Casey Hawkins · 3:46

The new HubSpot homepage, showing up in the portal mid-show

Casey Hawkins · 4:34

CX score signals, pulled back up alongside Customer Agent

Chris Carolan · 4:55

Customizing the meeting scheduler: not the page you are picturing

Casey Hawkins · 6:13

Customer Agent's new coaching opportunity for a low CX score: the full discussion

Chris Carolan · 9:22

Quality Assurance Score for Help Desk tickets: the full discussion

Chris Carolan · 11:43

Admin navigation customization: the full discussion

3:41

Recorded meetings and duplicate call records: the full discussion

4:13

Customizing the meeting scheduler in the CRM: the full discussion

5:06

Reusable metrics on dashboards: the full discussion

7:47

The Teams public API: the full discussion

11:14

CX Score: the full discussion

13:49

Reporting comes to Starter: the full discussion

7:00

The new HubSpot Home: the full discussion

7:39

What's new in Starter this summer: the full discussion

Chris Carolan · 6:37

The new Actions Library: the full discussion

Chris Carolan · 11:13

Agent Hub, walked through by the product team

11:47

Agent Hub arrives, and Breeze builds the wrong thing live

Casey Hawkins · 11:04

Lead rotation comes to the Lead object

2:34

Sandboxes finally tell you what actually broke

3:35

Workflow templates land in the marketplace

5:21

Agent Hub, and building weighted routing live

17:35

AI summaries of your Slack channels, right on the record

1:50

The title card you never knew you could change

2:08

A public API for pipeline rules, and why it cuts both ways

Chris Carolan · 4:14

Sequence Task Associations: the full discussion

5:55

Customer Agent deployment drafts: the full discussion

2:02

Call recording per user and team: the full discussion

3:24