Get Paid Through Customer Agent with Payment Links

What it is

Customer Agent can now send payment links directly inside a conversation. When a buyer signals they are ready to purchase, asking for product details, a price, or saying they want to buy, the agent picks the right payment link from your library and sends it in the same chat, email, or WhatsApp thread. You decide which links the agent can send, which get actively offered, and which stay off limits, so the agent runs a meaningful slice of your go-to-market motion while keeping the guardrails. This is in private beta and free across all hubs and tiers.

Why it matters

The release note frames this around deals stalling to friction, but the sharper opportunity is post-sale, where you already know the person, their history, and their products, and picking the right link is easy. Think service teams selling consumables and replacement parts to existing customers: the five hundred dollar part someone needs today without the rigmarole of a quote cycle. Nobody is closing six-figure deals through a chat link, and teams with downstream ERP and billing constraints may not be able to use payment links at all, but for the right repeatable purchase, this closes the gap between answered question and completed sale. One open question worth feeding back to the beta team: customer-specific discount structures do not flow into payment links yet.