Redacted email bodies

I will say it plainly: I'd argue that I don't think there are too many people who actually need this. I would be surprised by how many portals opt in. What you get is a record that an email went out, on this date, to this person, with no idea what it was about. If you are a manager who loves vanity metrics, or you lean on a last activity date, I can see a reason or two. Beyond that, there is not a ton you can do with it.

But I can see who it is for. Legal, healthcare, maybe Department of Defense contracting. My attorneys have asked me over the years whether I want to record a conversation, and the answer is usually no, because it becomes discoverable. And I have lived the other side: a big client I parted ways with last year told me they were going back to Salesforce after a thirty day migration we crunched through, because of a security requirement that came up in an audit. Who knows, this could be the thing that lets a company like that say we are okay. That is their problem to solve now, not mine.

Chris came at it from the AI side, and it is worth sitting with. If you want help from AI, it needs to see more than a note that something was sent to me. His question was how much more protected your Outlook or Gmail inbox is than HubSpot, and he said that if the redaction is a baby step that lets a team start using HubSpot at all, get it in there, then ask what the point of storing the email is now. "Somebody please ask that question."

Who should act: Sales Hub admins in regulated industries who were told no to logging email because of body content. Who can skip it: almost everyone else.